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All softwares on our site are electronic file download.The download speed depends on your network.Generally it can be finished within 1-3 hours.The Activation Code of the software will be sent to you by email in 3-5hours(no later than 24 hours) after payment received.It will  be automatically saved a record in your account for a period of time to assure that you could receive it absolutely.
You can download your software first, and view the installation tutorial. If you didn't receive any email from us, please login in our site to get the Activation Code from your order status.

Return Policy - Physical Products

Returns on unopened software will receive a refund less 10% restocking fee if returned within 30 days of receipt by customer. We do not refund shipping and handling charges. Defective items will be replaced or credited towards another purchase. No returns on opened software will be accepted. There are no refunds on download orders once the software has been downloaded. On defective items received for exchange, we will pay for replacement shipping after received at customer expense.

All returns must be shipped to, . Please include your order number. You must keep your tracking number. Once you see the package has been received by iStarSoftware, email the tracking number, along with your order number to support@istarsoftware.com. Only then can the credit take place.

Return Policy - Download Products

If the product key did not been delivered,you can request a refund at anytime.

For all other downloadable products, there are no refunds once the software product key has been delivered.

If you have any installation problem,please contact our tech team and accept our check,our tech staff will help you check it .If can't solve your problem,will issue the refund.